Returns and refunds

We're pretty sure you'll love our products! But if you are not completely satisfied with the item you receive, please reach out to us at

If the product is damaged or if you received the wrong one, you can contact for a return, exchange or refund. 

Note that we can refund/return orders that are reported to us within 2 days of delivery. Items must be sent back within 7 days of the delivery date. In order to report a claim, all the packages must be kept, otherwise, the claim will not be valid. 
  • Montague does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Orders that are not delivered due to address being incomplete or incorrect are not subject to refunds.
  • Sale items are not subject to refunds, unless they are damaged.
  • Products that are damaged from the manufacturer can be refunded or reshipped. Products that are damaged on purpose are not valid for refunds.
  • Please save all packaging materials and damaged goods before starting a claim.
  • Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
  • A full refund will be granted if a package will not arrive within 60 days from the time of the shipping.